Reference

Our Terms and Conditions — What You Need to Know

When you open an account with gembet, you're entering into a straightforward agreement that protects both your account and our platform.

Account verification requiredReal-money payouts protectedMulti-currency supported
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gembet Our Terms and Conditions — What You Need to Know
GET HELP

How to Reach Us About Your Account

Team online

Live Chat

Open the chat widget in the bottom right of the lobby. Available 24/7, responses arrive in under five minutes most times. Use this for urgent questions about withdrawals, payment holds or account access.

Email Support

Send a message to [email protected] with your account email and a description of your issue. We reply within one business day, often sooner. Attach screenshots of any disputed transactions.

In-Lobby Help

Tap the question-mark icon in the top navigation to access account settings, FAQ articles and the terms summary. From there you can also flag a term-related question for our compliance team.

SECURITY AND DATA

How We Protect Your Account and Information

Account Verification

Before you withdraw, we verify your identity using your national ID number and residential address. This takes 10–30 minutes on desktop and happens in the Account → Verification section. It's a one-time step that keeps unauthorized access out.

Data Retention

We keep your account data, transaction history and identity documents for seven years after your last activity, as required by Indonesia's financial regulations. After that period, we securely delete personal information unless legal holds apply.

Withdrawal Verification

Every payout request triggers a second verification check. You'll receive a one-time code via SMS to the phone number on your account. This prevents fraudulent withdrawals even if someone gains temporary access to your login.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your wallet credentials—only a token issued by the payment provider. Your wallet login remains private to you.

Cookies and Tracking

We use cookies to keep you logged in and to remember your game preferences. Analytical cookies track which tables and slots you visit so we can improve lobby layout. You can clear cookies anytime in your browser settings without affecting your account.

Data Access Requests

To see all data we hold on you, email [email protected] with 'Data Request' in the subject line. We'll compile your account history, transactions and personal details within 14 days, at no cost to you.

Questions About gembet Terms and Conditions

You agree to our terms, which outline how deposits and withdrawals work, what conduct is prohibited (cheating, money laundering, underage play), how we use your data, and how disputes are resolved. By tapping 'Open Account', you confirm you are of legal age and accept these terms. You can read the full agreement anytime in Account → Settings → Legal.

Yes. Open Account → Settings → Close Account and request a full withdrawal of your balance. We'll process it within 24 hours to your registered DANA, OVO, GoPay or QRIS wallet. Your account will be marked closed and you won't be able to log in after that. If you change your mind, contact support to reopen it.

Contact our support team within seven days of the disputed transaction. Provide your account email, the date and time, and the game or transaction ID. We'll review server logs and chat history. If we confirm an error, we'll credit your account immediately. If the dispute cannot be resolved, we escalate to an independent arbitrator at no cost to you.

Once you request a withdrawal, we verify your identity and phone number via SMS code. This takes 2–5 minutes. The funds then route to your wallet provider (DANA, OVO, GoPay or QRIS) and usually arrive in under one minute. Bank transfers may take up to 24 hours depending on your bank's processing.

Yes, but only in Account → Settings → Personal Info. Changing your registered phone number triggers a re-verification step for security. Your email address can be updated instantly. If you need to change your payment wallet, contact support with proof of ownership so we can link the new account.

Prohibited conduct includes cheating, using bots, money laundering, underage play, account sharing, and abusing bonus terms by depositing and withdrawing without play. We monitor for unusual patterns and may suspend your account pending investigation. If confirmed, we may forfeit your balance and report you to authorities.

We use your name, ID, address and phone number for account verification and anti-money-laundering compliance. We use your email to send account alerts and payout confirmations. We track your game activity to improve our lobby and understand player behaviour. We never sell your data to third parties. You can request a full data report anytime.

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